This unit explores financial matters, business sectors and the energy industry. Learners develop vocabulary related to industries and finance, discuss career and business opportunities, and practise describing past events and comparing options. They also develop practical business communication skills, including leaving voicemail messages, agreeing on action points and writing emails requesting information or confirming arrangements.

This unit focuses on project management, large-scale projects and effective teamwork. Learners practise discussing project progress, comparing proposals, choosing successful bids and reviewing project outcomes. They develop communication skills for managing conversations, giving and receiving updates in meetings, and requesting information. Writing tasks include emails requesting project updates and summarising project activities.

This unit introduces global business, international markets and strategies for business growth. Learners explore how companies adapt products and services to different markets, discuss international business opportunities and practise describing products and processes. They also develop skills in building consensus, reaching agreements, confirming orders and researching strategies for entering new markets.

This unit explores innovative products, product development and effective sales techniques. Learners practise describing product features and benefits, discussing innovation and presenting products to potential customers. They develop communication skills for managing information, asking questions and obtaining feedback. Writing tasks include product descriptions and reviews, while the business workshop focuses on selecting products and considering their market potential.

This unit focuses on workplace health and safety, security procedures and risk management. Learners develop the language needed to explain rules, discuss obligations and restrictions, and communicate safety requirements. They practise dealing with conflict, resolving workplace problems and giving clear instructions and warnings. Practical tasks include writing emails about security measures and preparing safety and security reports.

This unit develops the communication skills needed to provide high-quality customer service and handle complaints professionally. Learners practise responding to customer concerns, resolving service problems, generating ideas and presenting solutions. They also develop their ability to discuss priorities, manage difficult customer interactions and turn negative experiences into positive outcomes. Writing tasks include complaint responses and thank-you emails.

This unit focuses on effective communication in the workplace, including digital communication, information management and negotiation. Learners practise identifying communication problems, asking effective questions, giving feedback and dealing with disagreement. They also develop skills in closing deals, discussing priorities and presenting recommendations. The unit concludes with report writing, including presenting findings and suggesting improvements to workplace communication.